Cancelations Policy

Shore2Shore Cancellation Policy

Between 11 days * and 3 weeks before cruise departure 20% administration fees.
10 days before cruise departure 30% administration fees.
Between 9 and 7 days before cruise departure 50% administration fees.
Less than 7 days: No refund.

Exceptions

NAEROYFJORD AND LYSEFJORD CRUISES
Between 14 days * and 3 weeks before cruise departure 20% administration fees
<14 days before cruise departure : No refund

ROME COLOSSEUM
Tickets for the Colosseum in Rome are not refundable.

*calendar days

Cancellations Due to Cruise Ship No Show

No refunds will be provided to any group who does not show up for a tour at the designated time or place (even if the cruise ship does not come into port). Likewise, no refund will be provided if a group chooses to shorten a tour, or not use an element or entrance ticket purchased as part of the tour. Tours operate in a variety of weather and/or political conditions, and no refunds will be made to any group who chooses not to participate in a tour for these reasons when the tour operator deems it completely safe to operate.

There are no refunds, partial or otherwise, based on one or more members of your private group being unable to join the tour for any reason.

Changes

Changes to confirmed tours must be requested in writing by email at least 72 hours in advance of the tour. Shore2Shore-Excursions will do all it can to make the requested changes, however we cannot guarantee that it will always be possible. Changes made less than 72 hours in advance must be made by calling Shore2Shore-Excursions +34 928515352. In the event that you request a last minute change to a tour which increases the price, payment must be settled immediately to confirm the amendment. There are no refunds, partial or otherwise, based on one or more members of your private group being unable to join the tour for any reason.

Shore2Shore-Excursions and local staff have the right to make changes to any tour without notice. Changes are typically only made based on current events or traffic delays. These changes are made to make your experience the best possible, and to fulfill our commitment to return you to your ship on time.

Disputes

Customers who dispute a Shore2Shore-Excursions credit card charge by filing a chargeback notice with their credit card company, will be charged a € 50.00 administrative fee (per chargeback) by Shore2Shore-Excursions if the chargeback is ruled in the favor of Shore2Shore-Excursions by the financial institution.